Cancellation and Refund Policy

At Tantra AI Solutions Pvt. Ltd., we are committed to delivering exceptional AI-driven services to our valued clients. We understand that circumstances may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions governing cancellations and refunds to ensure clarity and fairness for all parties involved.

1. Cancellation Policy

• Subscription Services: You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of the current billing cycle, and you will retain access to the services until that time.
• One-Time Services: For services purchased on a one-time basis, cancellation requests must be submitted within seven (7) days from the date of purchase. To initiate a cancellation, please contact our support team at support@tantra.ai with your order details and reason for cancellation.

2. Refund Policy

Refunds are considered under specific circumstances to address genuine concerns impacting your experience with our services.

Eligibility for Refunds:

• Refund requests must be made within fourteen (14) days of the original purchase date.
• Refunds are applicable only if:
  • There is a demonstrable issue with the service that hinders its intended use.
  • All troubleshooting steps, as outlined in our support documentation, have been followed without resolution.

Non-Refundable Items:

• Customized AI solutions tailored to specific client requirements.
• Services explicitly marked as non-refundable at the time of purchase.

3. Process for Cancellation and Refund

To ensure a smooth process, please adhere to the following steps:

1. Review Terms and Conditions: Before reaching out, ensure you have thoroughly reviewed our Terms and Conditions and this Cancellation and Refund Policy to understand your rights and obligations.
2. Contact Support: If you believe you are eligible for a cancellation or refund, contact our support team at support@tantra.ai. Provide your account information, order number, and a detailed explanation of the issue.
3. Evaluation: Our team will assess your request based on the information provided and may reach out for additional details or to offer potential solutions.
4. Resolution: If a refund is warranted, it will be processed within ten (10) business days to the original payment method. For cancellations, services will remain active until the end of the current billing period unless otherwise specified.

4. Important Considerations

• Service Usage: Continued use of the service after a refund has been issued is prohibited. Access to refunded services will be revoked upon processing the refund.
• Policy Updates: We reserve the right to modify this policy at any time. Changes will be communicated via our website or direct communication channels. It is your responsibility to review this policy periodically.

We strive to address all concerns with empathy and professionalism. If you have any questions or require further clarification, please do not hesitate to contact our support team.