Terms of Service

Eligibility: You must be at least 18 years old and legally able to form a binding contract to use the Services.

Account information: You agree to provide accurate, current and complete information and to keep it updated.

Security: You are responsible for keeping your credentials confidential, including any API keys you issue, and for all activity under your account. Notify us promptly of any unauthorized use or security incident.

We may introduce new features, change existing features or discontinue features from time to time. Some features may be offered as beta or early access and may change or be withdrawn. If we discontinue material functionality, we will use reasonable efforts to give you notice.

You agree not to:

• break any applicable law or regulation, including those that govern electronic marketing, messaging and the handling of personal data;
• infringe, misappropriate or violate the rights of others;
• upload or transmit malicious code, or interfere with the integrity or performance of the Services;
• attempt to gain unauthorized access to any system or network;
• use the Services to send unsolicited or unauthorized messages, or for deceptive or abusive practices;
• contact recipients you have no lawful basis to contact, or ignore an opt-out, unsubscribe or do not contact request; or
• use the Services in a way that breaches the terms, policies or usage limits of any platform you connect to your account.

You are responsible for the messages sent from your account, for the sending accounts you connect, and for any consent or disclosure your local law requires before you contact a recipient. We may investigate suspected violations and suspend or terminate access where we find them.

The Services let you connect your own LinkedIn and WhatsApp accounts so that campaign steps can be sent from them. When you connect one:

• The account stays yours: It remains governed by your agreements with LinkedIn or Meta, and you must comply with that platform's terms, policies and usage limits.
• Platforms can act on their own: LinkedIn and Meta may restrict, limit or suspend an account at their own discretion, including for activity they consider automated or excessive, and they may do so without notice.
• Our limits reduce the risk but cannot remove it: Tantra applies default daily and weekly limits to each connected account, and you can lower them. These limits reduce the risk of platform action, but they cannot eliminate it.
• We are not liable for platform action: To the extent the law allows, we are not liable for any restriction, limit, suspension or loss of a connected account that a platform imposes, or for any loss that follows from it.
• Consent is your responsibility: You are responsible for having consent or another lawful basis for every message you send through a connected account, and for the content of those messages.

"Customer Content" means the data, text, files and other materials you submit to or through the Services. It includes the contact records you upload or create, campaign and message content, event details, templates, and information returned to your account from the accounts and platforms you connect.

• Ownership: You keep all rights in your Customer Content.
• License to us: You grant us a limited, non-exclusive license to host, process, transmit and display Customer Content solely to provide, secure and support the Services, and as otherwise permitted in these Terms.
• Responsibility: You are responsible for the accuracy, quality and legality of Customer Content and for obtaining any permissions needed to use and share it through the Services.

The Services, including all software, user interfaces, graphics and content (excluding Customer Content), are owned by us or our licensors and are protected by intellectual property laws. No rights are granted except as expressly set out in these Terms. You may not copy, modify, reverse engineer or create derivative works of the Services except as the law permits.

Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will protect the disclosing party's Confidential Information with reasonable care and use it only as needed to perform under these Terms. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed, or is rightfully received from a third party.

Your use of the Services is subject to our Privacy Policy at /privacy-policy, which explains how we process personal data and lists our subprocessors. Where we process personal data on your behalf, you are the controller of that data and we are your processor.

A Data Processing Agreement, including the European Commission's Standard Contractual Clauses where your data protection law requires them, is available on request at [email protected].

The Services work with accounts and platforms you connect, such as email and calendar providers, messaging platforms, webinar platforms, AI providers, and your own systems reached through webhooks or our API. You are responsible for holding the rights and permissions needed to grant that access, for keeping those connections in good standing, and for complying with the terms of each provider.

Your use of any third-party service is governed by that provider's own terms and policies. We are not responsible for third-party services, and a provider may throttle, suspend or disconnect your account for reasons outside our control. Disconnecting a provider may stop parts of the Services from working.

Plans: The available plans, their prices, and the number of LinkedIn and WhatsApp accounts each plan includes are shown on /pricing or in your order form. Additional LinkedIn or WhatsApp accounts beyond your plan's allowance are billed per account for each billing period. There are no separate channel add-ons.

Billing: Fees, billing cycles and applicable taxes are shown at checkout or in an order form, and amounts are due as stated. Plans and additional accounts renew automatically for the stated term until canceled. Online payments are processed by Dodo Payments, which acts as merchant of record. Late or failed payments may result in suspension of access.

30-day refund: If the Services are not right for you, you may request a full refund of the fee for your first purchase of a paid plan within 30 days of that purchase. Ask us using the contact details in Section 20 and we will refund that fee.

Renewals and additional accounts: The 30-day window applies to that first plan purchase. It does not restart on a renewal, and it does not cover charges for additional accounts for a billing period that has already been served.

Cancellation: You can cancel a plan or additional accounts at any time. Cancellation stops future charges and takes effect at the end of the current billing period.

Outside the refund described above, fees are non-refundable except where the law requires a refund.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT ANY MESSAGE WILL BE DELIVERED, PLACED IN A PARTICULAR FOLDER OR ANSWERED, THAT A CONNECTED PLATFORM WILL NOT RESTRICT AN ACCOUNT, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE YOU SEND IT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.
• EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR YOUR INFRINGEMENT OF OUR INTELLECTUAL PROPERTY RIGHTS, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot be excluded by law.

You will indemnify and hold harmless GrowthClub Marketing LLP and its partners, employees and agents from and against claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in breach of these Terms or applicable law; (c) the messages you send and the recipients you choose; (d) your use of a connected LinkedIn or WhatsApp account; or (e) your infringement or misappropriation of any third-party right.

We may suspend or terminate your access to the Services if you materially breach these Terms or if your use poses a risk to the Services, to a connected provider or to other users. You may stop using the Services at any time. On termination, your right to use the Services ends and your data is handled as described in our Privacy Policy. Provisions that by their nature should survive termination, such as confidentiality, intellectual property, disclaimers, limitation of liability, indemnification and governing law, will continue.

You confirm that you are not located in, under the control of, or a national or resident of any country subject to embargo or sanctions, and that you are not on any government list of prohibited or restricted parties. You agree to comply with applicable export control and sanctions laws.

Governing law: These Terms, and any dispute arising out of or relating to them or to the Services, are governed by the laws of India, without regard to conflict of laws rules.

Informal resolution first: Before starting any formal proceeding, the party raising a dispute will send the other party written notice describing it. Notices to us go to [email protected]. Both parties will then work in good faith toward a resolution for at least thirty (30) days from that notice.

Courts: If the dispute is not resolved within those thirty days, the competent courts at Alappuzha, Kerala, India have exclusive jurisdiction, and each party submits to the jurisdiction of those courts.

Either party may seek urgent injunctive or other equitable relief at any time to protect its intellectual property or Confidential Information. Nothing in this section limits any mandatory rights you have as a consumer under the law of the country where you live.

We may update these Terms from time to time. When we do, we post the updated version and revise the dates in Section 1. For material changes, we also notify you by email or in the product before they take effect. Your continued use of the Services after the effective date of a change constitutes acceptance of it.

• Entire agreement: These Terms, together with any order form and Data Processing Agreement you sign with us, are the entire agreement between you and us about the Services.
• Assignment: You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition or sale of assets, with notice to you.
• Severability: If any provision is found unenforceable, the remaining provisions stay in effect.
• No waiver: A failure to enforce a provision is not a waiver of it.
• Events beyond control: Neither party is liable for a delay or failure caused by events beyond its reasonable control, except for payment obligations.
• Notices: We send notices to the email address on your account. You may send legal notices by email or by post to the addresses in the Contact section.

• Legal notices: [email protected]
• Support: [email protected]
• Post: GrowthClub Marketing LLP, Gayathri Darsan, Panachamoodu, Chettikulangara P.O., Mavelikkara, Kerala 690106, India