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Tantra

Terms of Service

Last updated: August 15, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the websites, applications, products, and services provided by Tantra ("Tantra," "we," "us," or "our") (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts and Registration

Eligibility: You must be legally able to form a binding contract to use the Services.

Account information: You agree to provide accurate, current, and complete information and to keep it updated.

Security: You are responsible for maintaining the confidentiality of your credentials, including API keys you issue, and for all activities under your account. Notify us promptly of any unauthorized use or security incident.

3. Access to the Services

We may introduce new features, modify existing features, or discontinue features from time to time. Some features may be offered as beta or early access and may change or be withdrawn. If we discontinue material functionality, we will use reasonable efforts to provide notice.

4. Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations, including those that govern electronic marketing, messaging, and the handling of personal data.
  • Infringe, misappropriate, or violate the rights of others.
  • Upload or transmit malicious code or attempt to interfere with the integrity or performance of the Services.
  • Attempt to gain unauthorized access to any systems or networks.
  • Use the Services to send unsolicited or unauthorized messages, or to engage in deceptive or abusive practices.
  • Contact recipients you have no lawful basis to contact, or ignore an opt-out, unsubscribe, or do not contact request.
  • Use the Services in a way that breaches the terms, policies, or rate limits of any platform you connect to your account.

You are responsible for the messages sent from your account, for the sending accounts you connect, and for any consent or disclosure your local law requires before you contact a recipient. We may investigate and suspend or terminate access for suspected violations.

5. Customer Content

"Customer Content" means data, text, files, and other materials you submit to or through the Services. It includes contact records you upload or create, campaign and message content, event details, templates, and information returned to your account from the accounts and platforms you connect.

  • Ownership: You retain all rights in your Customer Content.
  • License to us: You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and support the Services, and as otherwise permitted in these Terms.
  • Responsibility: You are responsible for the accuracy, quality, and legality of Customer Content and for obtaining any necessary permissions to use and share it via the Services.

6. Intellectual Property

The Services, including all software, user interfaces, graphics, and content (excluding Customer Content), are owned by Tantra or its licensors and are protected by intellectual property laws. No rights are granted except as expressly outlined in these Terms. You may not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.

7. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will protect the disclosing party’s Confidential Information with reasonable care and use it only as necessary to perform under these Terms. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed, or is rightfully received from a third party.

8. Privacy

Your use of the Services is subject to our Privacy Policy available at /privacy-policy. By using the Services, you acknowledge that we will process personal information in accordance with that policy. Where we process personal data on your behalf, you act as the controller of that data and we act as your processor.

9. Third Party Services and Connected Accounts

The Services are designed to work with accounts and platforms you connect, such as email and calendar providers, messaging and social platforms, webinar platforms, AI providers, and your own systems reached through webhooks or our API. You are responsible for holding the rights and permissions needed to grant that access, for keeping those connections in good standing, and for complying with the terms of each provider.

Your use of any third-party service is governed by that provider’s own terms and policies. We are not responsible for third party services, and a provider may throttle, suspend, or disconnect your account for reasons outside our control. Disconnecting a provider may stop parts of the Services from working.

10. Fees, Payment, and Refunds

Fees, billing cycles, and applicable taxes are presented at checkout or in an order form. Amounts are due as stated. Plans and optional add-ons renew automatically for the stated term until cancelled, and late or failed payments may result in suspension of access.

30-day refund: If the Services are not right for you, you may request a full refund of the fee for your first purchase of a paid plan within 30 days of that purchase. Ask us using the contact details in Section 18 and we will refund that fee.

Renewals and add-ons: The 30-day window applies to that first plan purchase. It does not restart on a renewal, and it does not extend the refund to optional channel add-on subscriptions for a term that has already been served, which are billed separately from your plan.

Cancellation: You can cancel a plan or an add-on at any time. Cancellation stops future charges and takes effect at the end of the current billing period.

Outside the refund described above, fees are non-refundable except where a refund is required by law.

11. Warranties and Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT ANY MESSAGE WILL BE DELIVERED, PLACED IN A PARTICULAR FOLDER, OR ANSWERED, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE YOU SEND IT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
  • EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR YOUR INFRINGEMENT OF OUR INTELLECTUAL PROPERTY RIGHTS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnification

You will indemnify and hold harmless Tantra and its officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) the messages you send and the recipients you choose; or (d) your infringement or misappropriation of any third-party right.

14. Suspension and Termination

We may suspend or terminate your access to the Services if you materially breach these Terms or if your use poses a risk to the Services, to a connected provider, or to other users. You may stop using the Services at any time. Upon termination, your right to use the Services ends and your data is handled as described in our Privacy Policy, but provisions that by their nature should survive (for example confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will continue.

15. Export and Sanctions Compliance

You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or sanctions, and that you are not on any government list of prohibited or restricted parties. You agree to comply with applicable export control and sanctions laws.

16. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or relating to them or to the Services, are governed by the laws applicable at our principal place of business, without regard to conflict of laws rules.

Before starting any formal proceeding, the parties agree to try to resolve the dispute informally. The party raising the issue will send written notice describing it, and both parties will work in good faith toward a resolution for at least thirty (30) days from that notice. Either party may still seek injunctive or other equitable relief at any time to protect its intellectual property or Confidential Information.

Nothing in this section limits any mandatory rights you have as a consumer under the law of the country where you live, including any right to bring proceedings in your local courts.

17. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice by posting an updated version and revising the “Last updated” date. Your continued use of the Services after the effective date constitutes acceptance.

18. Contact

Email: [email protected]