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Tantra

Cancel or change your plan

Switch between monthly and yearly billing, cancel at the end of your paid period, or keep a subscription that is scheduled to end.

beginner4 min readUpdated

Open in Tantra

Billing

These open the app in a new tab. You may be asked to sign in.

Change your plan

  1. Open Billing.
  2. Select the Plans tab.
  3. Choose Monthly or Yearly.
  4. Select Choose plan on the option you want.
  5. Review and confirm the change.

Switching between monthly and yearly billing counts as a plan change. After completing it, return to Billing and check the current subscription card. If the old plan is still shown, wait a moment and refresh.

Cancel subscription confirmation naming the access end date

Cancel your subscription

  1. Open Billing.
  2. On the current subscription card, select Cancel Subscription.
  3. Read the confirmation. It names the date your access ends, warns that campaigns stop sending after it, and tells you how many channel add-ons will be cancelled at the same moment.
  4. Select Cancel subscription to confirm.

Your paid access continues until the date shown. Campaigns can keep running until then. After that date, campaigns stop sending and protected areas of the app return you to Billing.

Cancellation does not delete your contacts, campaign history, or account.

Channel add-ons after cancellation

Your LinkedIn, WhatsApp, and Telegram add-ons end when your main plan ends.

If you are on an annual plan, active channel add-ons continue to renew at $10 per month per channel until the plan end date. To stop those charges sooner, cancel each channel individually in the Add-ons tab.

Undo a scheduled cancellation

If your plan is scheduled to end but the end date has not arrived:

  1. Open Billing.
  2. Select Keep subscription on the current subscription card.
  3. Wait for the card to return to its normal active state.

Troubleshooting

SymptomFix
The cancellation confirmation does not openRefresh Billing and select Cancel Subscription again
The plan still looks active after cancellationCheck whether the card says Subscription ending; access continues through the shown date
Keep subscription failsWait a moment and retry; contact support before the end date if it continues
Channel charges continue on an annual planCancel those channels individually under Add-ons
You cannot access the app after the end dateChoose a plan from Billing to restore paid access

FAQ

Does cancellation take effect immediately?

No. You keep access until the end date shown in the confirmation and on the subscription card.

Can I reverse a cancellation?

Yes, before the end date. Select Keep subscription on the Billing page.

What happens to my channel add-ons?

They end when your main plan ends. On an annual plan, they keep renewing monthly until then unless you cancel them individually sooner.

Will my data be deleted?

No. Cancelling stops paid access and sending; it does not delete your contacts or campaign history.

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