Troubleshooting

Fix the most common issues across sending, personalization, and connections.

A sender shows as disconnectedFix a sender that shows as disconnected. Check domain-wide delegation, Gmail and Calendar scopes, and re-verify the mailbox against your service account.Read
My emails are not sendingFix a cold email sequence that is not sending. Check daily and hourly limits, sending windows, sender status, suppression, and enrollment state.Read
My calendar campaign is not sending invitesFix a calendar campaign that is not sending invitations. Learn how daily batching, campaign status, and sender connection affect delivery.Read
AI personalization is not workingFix AI personalization when recipients get generic copy. Check that AI mode is on, the website is reachable, and an LLM provider is available.Read
My contacts were quarantinedLearn why contacts are quarantined during a cold email launch and how to fix invalid, role, or no-MX addresses so they can be enrolled.Read